TRS Travelright | FAQ - TRS Travelright
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FAQ

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You can find all the most frequently asked questions and answers in this section. If you don’t find your question here, please don’t hesitate to contact us!

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How can Travelright help you?

Delayed, cancelled or overbooked flights could entitle you to compensation of up to €600 per person. We take care of the travel company and the tedious paperwork. We will even sue if necessary to help you get your money.

Why Travelright?

Our legal team has unique aviation expertise, unparalleled in Europe. The travel companies know us and they know that we don’t give up. Our experience and advanced technical systems will help you get compensation quickly and easily.

Which countries and airlines are subject to EU passenger rights?

You can get compensated if you have been:

  • travelling within the EU
  • leaving the EU with any airline
  • arriving into the EU with a carrier registered in the EU, Iceland, Norway or Switzerland

How much compensation can I get?

You can get from €250 – €600 depending on the distance of your journey:

  • €250 for journeys up to 1500 km
  • €400 for journeys of 1500 km – 3500 km
  • €600 for journeys over 3500 km

Do I have right to compensation due to a delay?

If your journey is delayed by three or more hours, you (and everyone in your booking) are entitled to compensation of between €250 and €600. This also applies in case of multi-leg flights operated by the same airline.
You are not entitled to compensation if the airline can prove that the delay was caused by extraordinary circumstances (such as weather, strikes, an emergency or security) which could not have been avoided even if all reasonable measures had been taken. Depending on the journey distance and length of delay you also have the right to phone calls, refreshments, meals, hotel accomodation and transportation. If the delay is over five hours and you decide not to continue your journey you have the right to a refund of the ticket and transportation back to where your flight originated.

Distance

Less than 3 hours

More than 3 hours

More than 4 hours

Less than 1.500 km €0 €250 €250
More than 1.500 within the EU or 1.500 – 3.500 km outside the EU €0 €400 €400
More than 3.500 km outside the EU €0 €300 €600

Do I have right to compensation due to a cancellation?

If your flight is cancelled you are entitled to compensation of between €250 and €600, depending on the distance of the flight and the delays experienced before being re-routed.

You are not entitled to compensation if:

  • you were informed of the cancellation at least 14 days in advance
  • you were rerouted within (see table for exact regulations) of your original schedule
  • if the cancellation was caused by extraordinary circumstances (such as weather, strikes, emergencies or security) which could not have been avoided even if all reasonable measures had been taken.

 

In addition the airline must offer you phone calls, refreshments, meals, hotel accommodation and transportation. You must also be offered the choice between reimbursement of your ticket within seven days or a re-routing to your final destination under similar conditions.

Distance

Basic compensation

50% reduction if the new arrival time is less than

More than 5 hours

Less than 1500 km €250 2h = €125 €250 or ticket reimbursement
More than 1500 within the EU or
1500 – 3500 km outside the EU
€400 3h = €200 €400 or ticket reimbursement
More than 3500 km outside the EU €600 4h = €300 €600 or ticket reimbursement

Do I have right to compensation during a denied boarding?

If you are denied boarding you are entitled to compensation of between €250 and €600 depending on the distance of the flight and the delays experienced as a result. The airline is obliged to first seek volunteers to give up their reservation in exchange for certain benefits. In addition, the airline must also offer volunteers the choice between a full refund and re-routing.

Passengers choosing re-routing have the right to phone calls, refreshments, meals, hotel accommodation and transportation.

Distance

Less than 3 hours

More than 3 hours

More than 4 hours

Less than 1500 km €0 €250 €250
More than 1.500 within the EU or 1500 – 3500 km outside the EU €0 €400 €400
More than 3500 km outside the EU €0 €300 €600

How much does it cost and when do I get paid?

If we don’t succeed we will not charge you, and we will cover all legal, court, administration and other costs related to the process, simple as that! Our fee is 30%, VAT included. As soon as we get the money from the travel company we will pay you, minus our share.

Why do Travelright take a share?

We invest a lot of time and effort into our cases, and to be able to cater to the ever-growing interest in our service and still retain a strict No Win – No Fee policy we need to take a small share. A percentage of our fee goes to running our business and the rest goes to charity.

Can I do the claim myself?

Yes, but there is a substantial risk that you will be rejected; therefore you have to be prepared to put in a lot of time and energy. Travel companies routinely blame everything on ‘extraordinary circumstances outside the company’s control’ and that they took ‘all reasonable measures’ to correct the problem. If you have to go to court you risk ending up having to pay all the costs yourself.

How far back can I get compensation and do I need to pay tax?

In Sweden these claims are time barred after ten years and in other countries normally after three years. In Sweden this type of compensation is tax free. Please check with a local tax expert to get the correct information for your country.

Can I claim compensation from a flight that was paid for by my employer?

Yes the compensation is applicable to the passenger, not the person/organization that paid for the ticket. If you are delayed on a business trip, you as a passenger can still claim compensation.

Do you have more questions? Don’t hesitate to mail us!

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